Incidents reported on status page for Civillo https://status.civillo.com/ https://d1lppblt9t2x15.cloudfront.net/logos/d4019a5084bd333af4543369e0ef191f.png https://status.civillo.com/ en https://status.civillo.com/incident/881465 Tue, 28 Apr 2026 03:22:00 -0000 https://status.civillo.com/incident/881465#47b6e3353d59e3942dbcd7d73579f1bc7a2d56b504e7c8ba45df6c976aaca93f The issue with wet signatures is now resolved. https://status.civillo.com/incident/871025 Tue, 14 Apr 2026 05:39:00 -0000 https://status.civillo.com/incident/871025#bedc207a2d61a3941d7fed0aaa178ff643946fd78c30d8fe94a187776200571b The fix is live and the update is released again. Thanks for your patience. https://status.civillo.com/incident/871025 Tue, 14 Apr 2026 05:23:00 -0000 https://status.civillo.com/incident/871025#ffd24868560528a375ec3454ae1cfd8c68d5fcc414af13891372eb600fbb09c9 The fix has passed QA and will be released shortly. https://status.civillo.com/incident/871025 Tue, 14 Apr 2026 04:28:00 -0000 https://status.civillo.com/incident/871025#9c2d54b8cfdcdb6e8e7219e94d2fa49e455ac6ec53bd110f632142844b78e43e We have identified the issue and a fix has been created. It is currently being expedited through our QA process. If all looks good there, it will be released along with the full update. In the mean time, the service will continue to operate as before. The team thanks you for your patience. https://status.civillo.com/incident/871025 Tue, 14 Apr 2026 01:00:00 -0000 https://status.civillo.com/incident/871025#f71c10bdba19db8ebd3c8be822dd40b31ade33c3dd6705d9f229b678d25daa47 Today we released the 3.65.3 update. During post release monitoring, we noticed some unexpected load on the database infrastructure not seen during QA. The unexpected load coincided with the release of the update. Due to this, the team made the decision to rollback to the previous version (3.65.2) temporarily to ensure continuity of the service. We're going to diagnose why the extra load occurred and fix it. Once solved, we'll re-release the 3.65.3 update. We'll provide updates here as we know more. https://status.civillo.com/incident/773482 Mon, 24 Nov 2025 23:56:00 -0000 https://status.civillo.com/incident/773482#f3cccbec3b24d1643afd5d31a986725ccb8a4398750d6da5e6fdd763a8740544 There is an error where markups are not loading for some users after this morning's update. A hotfix is currently being deployed and will be available shortly. https://status.civillo.com/incident/743002 Tue, 14 Oct 2025 00:27:00 -0000 https://status.civillo.com/incident/743002#f47a13296855faf17bfa5b6f34fc059e15c8faefc5273611ebfcd25c6d9948b4 After this mornings update, group roles have been rearranged. This is incorrect, but is only visual. A fix is going out immediately. If you changed any group roles as a result, you'll need to change them back after the hot fix. https://status.civillo.com/incident/716738 Tue, 02 Sep 2025 00:34:00 -0000 https://status.civillo.com/incident/716738#574f9e4bda5ce49c09be5d2c0894f193bfca72267d558c08fdefc3459d353572 The issue has been resolved. https://status.civillo.com/incident/716738 Tue, 02 Sep 2025 00:20:00 -0000 https://status.civillo.com/incident/716738#89416d5846d1b742e800faecd5ec5b58ad84c3ba3a9fa28f96e708e8cbc88e17 There is an issue with creating user layers after the 3.57.0 update that is affecting some users. A hot fix is being deployed now and should be available shortly. https://status.civillo.com/incident/603635 Mon, 16 Jun 2025 03:17:00 -0000 https://status.civillo.com/incident/603635#17d87af8eea027e9ae453fdecbab86c698fd9a53d82e78443ff9055409b3dab8 The issue has been resolved. https://status.civillo.com/incident/603635 Mon, 16 Jun 2025 02:02:00 -0000 https://status.civillo.com/incident/603635#f60388f768b9ac089d882397506574b2791345de5074d6bd80a56db5e7330849 The markup server is having some temporary issues that we are resolving. You won't lose any work, but may notice you get disconnected and cannot reconnect momentarily at times. https://status.civillo.com/incident/455365 Mon, 04 Nov 2024 00:48:00 -0000 https://status.civillo.com/incident/455365#cc12554e66faf2cd158ab3780b14f531086feaaf2083a53b9cbb6d656c9d9179 We have resolved the issue, however some permits with recent category or permit sign offs may be stuck in a "pending category signoff" or "pending signoff state". If you have permits stuck in these states, please contact info@support.com to have the state reset. https://status.civillo.com/incident/455365 Sun, 03 Nov 2024 21:48:00 -0000 https://status.civillo.com/incident/455365#5ce303040c8fdc04dcd31f54df17ab072a6f6acc152cb6f59be346a349b3c740 After yesterday's infrastructure update, there are suddenly some issues with progressing permits. The team is working to get the issue resolved ASAP. https://status.civillo.com/incident/444671 Sat, 02 Nov 2024 21:08:00 -0000 https://status.civillo.com/incident/444671#72f149fe97aaee0eddcb3d14e61ea7be2c8f33d92ec7e8a177b007419c2ff264 Maintenance completed https://status.civillo.com/incident/444671 Sat, 02 Nov 2024 18:30:00 -0000 https://status.civillo.com/incident/444671#15993701df3cd64397857ae854f163d3f5b481f151479dd2fda7b600db13723e Civillo will be down for approximately 2 hours while the team performs upgrades and maintenance on our database servers. For any questions or more information please contact info@civillo.com. https://status.civillo.com/incident/453558 Thu, 31 Oct 2024 00:55:00 -0000 https://status.civillo.com/incident/453558#6416db178412d0cceb8b4d14f165ab3beb2b4d04016a474795ed90076f78764f The issue has been fixed. Thanks for your patience. https://status.civillo.com/incident/453558 Thu, 31 Oct 2024 00:51:00 -0000 https://status.civillo.com/incident/453558#580ac826dedffaa279d576f5b8f0e4b3f3f91e66731192f18a5d642934045918 A hotfix is currently being deployed. https://status.civillo.com/incident/453558 Thu, 31 Oct 2024 00:13:00 -0000 https://status.civillo.com/incident/453558#71932b717640e6703ee46893c6c4f113e7385505deb40467298519db387f966a An update went out earlier today to fix an issue where updating the color of points could sometimes make the points not render on the map. Unfortunately the fix had the side effect of breaking the update of point symbols. We are working on a hotfix.