Incidents | Civillo Incidents reported on status page for Civillo https://status.civillo.com/ https://d1lppblt9t2x15.cloudfront.net/logos/d4019a5084bd333af4543369e0ef191f.png Incidents | Civillo https://status.civillo.com/ en Group roles displaying incorrectly https://status.civillo.com/incident/743002 Tue, 14 Oct 2025 00:27:00 -0000 https://status.civillo.com/incident/743002#f47a13296855faf17bfa5b6f34fc059e15c8faefc5273611ebfcd25c6d9948b4 After this mornings update, group roles have been rearranged. This is incorrect, but is only visual. A fix is going out immediately. If you changed any group roles as a result, you'll need to change them back after the hot fix. Civillo - Application recovered https://status.civillo.com/ Tue, 09 Sep 2025 03:02:35 +0000 https://status.civillo.com/#126a928e6f376d3efdd51161c1b72dfc0cbe63e15beccebca3ba4a5d10c24a7e Civillo - Application recovered Civillo - Application went down https://status.civillo.com/ Tue, 09 Sep 2025 03:00:21 +0000 https://status.civillo.com/#126a928e6f376d3efdd51161c1b72dfc0cbe63e15beccebca3ba4a5d10c24a7e Civillo - Application went down There is an issue with creating user layers after the 3.57.0 update https://status.civillo.com/incident/716738 Tue, 02 Sep 2025 00:34:00 -0000 https://status.civillo.com/incident/716738#574f9e4bda5ce49c09be5d2c0894f193bfca72267d558c08fdefc3459d353572 The issue has been resolved. There is an issue with creating user layers after the 3.57.0 update https://status.civillo.com/incident/716738 Tue, 02 Sep 2025 00:20:00 -0000 https://status.civillo.com/incident/716738#89416d5846d1b742e800faecd5ec5b58ad84c3ba3a9fa28f96e708e8cbc88e17 There is an issue with creating user layers after the 3.57.0 update that is affecting some users. A hot fix is being deployed now and should be available shortly. There are some issues with the markup server causing it to drop out. https://status.civillo.com/incident/603635 Mon, 16 Jun 2025 03:17:00 -0000 https://status.civillo.com/incident/603635#17d87af8eea027e9ae453fdecbab86c698fd9a53d82e78443ff9055409b3dab8 The issue has been resolved. There are some issues with the markup server causing it to drop out. https://status.civillo.com/incident/603635 Mon, 16 Jun 2025 02:02:00 -0000 https://status.civillo.com/incident/603635#f60388f768b9ac089d882397506574b2791345de5074d6bd80a56db5e7330849 The markup server is having some temporary issues that we are resolving. You won't lose any work, but may notice you get disconnected and cannot reconnect momentarily at times. There are some current issues with progressing permits. https://status.civillo.com/incident/455365 Mon, 04 Nov 2024 00:48:00 -0000 https://status.civillo.com/incident/455365#cc12554e66faf2cd158ab3780b14f531086feaaf2083a53b9cbb6d656c9d9179 We have resolved the issue, however some permits with recent category or permit sign offs may be stuck in a "pending category signoff" or "pending signoff state". If you have permits stuck in these states, please contact info@support.com to have the state reset. There are some current issues with progressing permits. https://status.civillo.com/incident/455365 Sun, 03 Nov 2024 21:48:00 -0000 https://status.civillo.com/incident/455365#5ce303040c8fdc04dcd31f54df17ab072a6f6acc152cb6f59be346a349b3c740 After yesterday's infrastructure update, there are suddenly some issues with progressing permits. The team is working to get the issue resolved ASAP. Upgrades and maintenance https://status.civillo.com/incident/444671 Sat, 02 Nov 2024 21:08:00 -0000 https://status.civillo.com/incident/444671#72f149fe97aaee0eddcb3d14e61ea7be2c8f33d92ec7e8a177b007419c2ff264 Maintenance completed Upgrades and maintenance https://status.civillo.com/incident/444671 Sat, 02 Nov 2024 18:30:00 -0000 https://status.civillo.com/incident/444671#15993701df3cd64397857ae854f163d3f5b481f151479dd2fda7b600db13723e Civillo will be down for approximately 2 hours while the team performs upgrades and maintenance on our database servers. For any questions or more information please contact info@civillo.com. Updating layers that have sublayers with the point geometry type https://status.civillo.com/incident/453558 Thu, 31 Oct 2024 00:55:00 -0000 https://status.civillo.com/incident/453558#6416db178412d0cceb8b4d14f165ab3beb2b4d04016a474795ed90076f78764f The issue has been fixed. Thanks for your patience. Updating layers that have sublayers with the point geometry type https://status.civillo.com/incident/453558 Thu, 31 Oct 2024 00:51:00 -0000 https://status.civillo.com/incident/453558#580ac826dedffaa279d576f5b8f0e4b3f3f91e66731192f18a5d642934045918 A hotfix is currently being deployed. Updating layers that have sublayers with the point geometry type https://status.civillo.com/incident/453558 Thu, 31 Oct 2024 00:13:00 -0000 https://status.civillo.com/incident/453558#71932b717640e6703ee46893c6c4f113e7385505deb40467298519db387f966a An update went out earlier today to fix an issue where updating the color of points could sometimes make the points not render on the map. Unfortunately the fix had the side effect of breaking the update of point symbols. We are working on a hotfix.